Privacy Policy

Your privacy is our priority. Learn how we collect, use, and protect your personal information.

Last updated: 2/28/2026

1. Introduction

Welcome to Slick Ride ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

By using Slick Ride, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

Account Information: Name, email address, phone number, profile photo
Payment Information: Credit/debit card details, billing address (processed securely through third-party payment processors)
Identity Verification: Government-issued ID, driver's license (for drivers)
Location Data: Real-time location when using the app, trip history

2.2 Usage Information

We automatically collect information about how you interact with our services:

Device information (model, operating system, unique device identifiers)
App usage data (features used, time spent, pages viewed)
Log data (IP address, access times, error logs)
Cookies and similar tracking technologies

2.3 Communication Data

We collect information from your communications with us, including:

Customer support interactions
Feedback and reviews
Survey responses

3. How We Use Your Information

We use collected information for the following purposes:

Service Provision: To provide, maintain, and improve our ride-sharing services
Matching: To connect riders with drivers and facilitate trips
Safety: To ensure the safety and security of our platform and users
Payment Processing: To process payments and prevent fraud
Communication: To send you service updates, notifications, and promotional materials
Legal Compliance: To comply with legal obligations and respond to legal requests
Analytics: To analyze usage patterns and improve our services

4. Information Sharing and Disclosure

4.1 With Other Users

Riders and drivers see limited information necessary to complete trips (name, rating, vehicle information)
Contact information may be shared after trip completion for communication purposes

4.2 With Service Providers

Payment processors
Cloud hosting services
Analytics providers
Customer support platforms

4.3 Legal Requirements

We may disclose your information if required by law or to:

Comply with legal processes or government requests
Enforce our terms of service
Protect our rights, privacy, safety, or property
Respond to emergencies

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Security measures include:

Encryption of data in transit and at rest
Regular security assessments
Access controls and authentication
Secure payment processing

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request access to your personal data
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data (subject to legal requirements)
Portability: Request transfer of your data to another service
Opt-out: Opt-out of marketing communications
Location: Control location sharing through device settings

To exercise these rights, please contact us using the information provided in the "Contact Us" section below, or visit our Data Deletion page.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we will securely delete or anonymize it.

Retention periods may vary based on:

Legal and regulatory requirements
Business needs
Account status

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to these countries.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Slick Ride / Remo Rides

Plot 10-14, Toll Gate,
Sagamu, Ogun State,
Nigeria

Email: privacy@slickride.com